Information Systems Staffing

Job Details

203641 - Help Desk II
Our well-known Baltimore client is seeking to fill their Help Desk II position to interact with staff in a professional manner while providing excellent customer service in responding to, resolving, and escalating requests. Responsibilities include providing a timely response to advanced service requests; providing first level problem analysis and problem resolution for advanced issues; and resolving/escalating service requests when necessary. Mentors Associate Help Desk Staff. The successful candidate will also provide advanced customer assistance to identify/specify the nature of the problem; provide advanced troubleshooting and assist customers with system issues including Novell, AD, PC/Laptop/Mobile, printer, software, hardware, network connectivity and database problems; provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues; and monitors CIH Interface page and provides appropriate support. Requirements include a High School Diploma or equivalent (GED), along with one (1) year Information Technology experience, including work experience in customer service is required. Additional certifications may be required. Send your resume today to see in you qualify! Salary $35K-$40K. (203641NF022818)

Information Systems

  Technical Support
     203641 - Help Desk II   View Details
  Systems Administration/Engineering
     203630 - AIX Administrator   View Details
     203583 - Senior SAP Systems Engineer   View Details
     203582 - SAP Systems Engineer   View Details
     203645 - Systems Engineer   View Details
     203579 - Senior Systems Analyst   View Details
     203644 - Systems Administrator   View Details
  Software Development
     203611 - QA Testers   View Details
     203617 - Senior Software Engineer   View Details
     203619 - SAS Programmer   View Details
     203620 - Software Tester   View Details
     203612 - Software Developer   View Details
     203492 - ETL Developer   View Details
     203639 - Software Developer   View Details
     203616 - Data Warehousing Developer   View Details
     203662 - Cloud Engineer   View Details
     203634 - Programmer Analyst   View Details
     203510 - Java Developer   View Details
     203651 - Senior Business Analyst   View Details
     203458 - SQL Programmer Analyst   View Details
     203654 - Interface Engineer   View Details
     203657 - Senior Software Developer   View Details
     203643 - Business Intelligence Developer   View Details
     203636 - Interface Analyst   View Details
     203642 - Interface Engineer   View Details
     203599 - Business Continuity Plannner   View Details
     203653 - Information Security Engineer   View Details
  Network Administration/Engineering
     203606 - Senior Network Engineer   View Details
     203646 - Technical Support Manager   View Details
     203584 - Integration Manager   View Details
  Database Administration/Development
     203555 - Reports Analyst   View Details
     203635 - DBA   View Details
     203663 - Data Manager   View Details
     203482 - Data Warehouse Manager   View Details
     203632 - Data Analyst   View Details
     203625/26 - Java Developer(s)   View Details
     203627 - Sr. Front End Developer   View Details
     203628 - Oracle Consultant   View Details
     203587 - Senior Software Engineer   View Details
     203647 - Software Consultant   View Details
     203637 - Clinical Systems Analyst   View Details


     Professional Recruiter   View Details

Contact Us

1420 East Joppa Road.

Towson MD 21286

Phone: 410-823-5630

IT Employers

If you are going to invest in a new employee, you want to be sure you are getting the best candidate for the job. At PPS we offer you candidates who are the top professionals in their field.
>> Find your candidate now!

IT Job Seekers

Finding the right job requires a lot of "hard work". At PPS, recruiters do the "hard work" to place you with the right company that fits your skills.
>> Find your New career now!

Submit your resume